Frequently Asked Questions

General Questions

What is ChaseCenterSuites.com?

ChaseCenterSuites.com is the official website for purchasing single-event luxury suites and premium seating at Chase Center in San Francisco. Browse Chase Center luxury suites and premium seating for Golden State Warriors (NBA) and Golden State Valkyries (WNBA) games, concerts, and other live events.

Can I rent a Chase Center suite for a single game or event?

Absolutely–ChaseCenterSuites.com makes it easy to reserve luxury suites and premium seating for individual events without any commitment. Browse available suites for Golden State Warriors (NBA) and Golden State Valkyries (WNBA) games, concerts, and other events at Chase Center.

Am I buying directly from the team/venue?

Yes. All luxury suites and premium seating experiences featured on ChaseCenterSuites.com are sold directly by the Golden State Premium Suites Team.

How is my information protected?

Your personal and payment information is protected using industry-standard encryption and secure payment technology. All transactions are processed in accordance with PCI DSS security standards. For additional information, please review our Privacy Policy.

Shopping for a Suite

What amenities are included with a suite at Chase Center?

Chase Center offers a variety of suites and premium spaces, with amenities and capacities varying by type. Our options include Courtside Lounges, Theater Boxes, Club Suites, and larger group spaces, with amenities that include:

  • Elevated seating with exceptional views
  • Spacious private or semi-private entertaining areas
  • Premium food and beverage options
  • Dedicated hospitality service
  • VIP entrances and convenient arena access
  • Parking in the Chase Center Garage
  • HDTVs and in-space entertainment

For Golden State Warriors (NBA) games, Suites and Theater Boxes include complimentary premium food, top-shelf spirits (Theater Box excluded), craft beer, fine wine, and unlimited non-alcoholic beverages.

How do I purchase a suite at Chase Center?

Visit our Reserve Now page to browse available Golden State Warriors games, Golden State Valkyries games, concerts, and other Chase Center events. You can complete your purchase securely online. For assistance or alternative payment options, contact the Golden State Premium Suites Team at [email protected] or 877-GSW-SUITES.

When do I receive my tickets after purchasing a suite?

Once your suite reservation has been confirmed, the Golden State Premium Suites Team will provide details regarding digital ticket delivery. Tickets are delivered in advance of your event, although timing may vary by event.

How are my tickets delivered?

All tickets for Chase Center are delivered digitally and can be accessed and managed from your smartphone through the Golden State Warriors + Chase Center Mobile App. Tickets can also be transferred electronically to your guests for convenient, contactless entry.

Printed tickets are not accepted for events at Chase Center.

Payment

What forms of payment are accepted?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay where available. Wire transfer and alternative payment methods may also be available upon request. For additional payment options, please contact us at [email protected]

Is full payment required at the time of booking?

Yes. Full payment is required to confirm and reserve your luxury suite or premium seating experience.

Are there any additional fees?

All displayed pricing includes applicable fees unless otherwise noted during checkout.

Refund Policy

Can I cancel my suite booking?

Suite purchases are non-refundable. All sales are final.

What if the game or event is rescheduled or postponed?

If an event is postponed or rescheduled, your suite reservation will remain valid for the new event date.

What happens if the event is canceled entirely?

If an event is canceled and not rescheduled, please contact the Golden State Premium Suites Team at [email protected] to discuss the available options.

Planning Your Premium Experience

Is food and beverage included with my suite?

For Golden State Warriors games, suites include complimentary premium food, top-shelf spirits (Theater Box excluded), craft beer, fine wine, and unlimited non-alcoholic beverages. Guests may also have the opportunity to preorder additional items.

Food and beverage offerings for Valkyries games, concerts, and other events may vary by event and suite type. Please review your specific suite listing or contact the Golden State Premium Suites Team for details.

Can I purchase additional tickets for my suite?

Select suite types may accommodate additional guests. Oracle Club Suites can accommodate up to 30 guests, with select locations offering capacity for as many as 58 guests. Availability and additional ticket options vary by suite and event, so please review your listing or contact the Golden State Premium Suites Team.

What is the child ticket policy?

Child ticket requirements may vary depending on the event. We recommend reviewing the specific event information and current Chase Center policies before attending or contacting the Golden State Premium Suites Team with questions about your event.

Are there any restricted items inside Chase Center?

Yes. All guests are subject to Chase Center’s security and prohibited-items policies. Backpacks of any size and bags larger than 14" x 6" x 14" are prohibited. All permitted bags are subject to security screening. We recommend reviewing the current Chase Center A-Z Guide before your event, as policies are subject to change.

Does my suite ticket grant access to other areas?

Suite tickets may provide access to designated premium areas within Chase Center depending on the suite type and event. Access privileges can vary, so please review your specific suite details or contact the Golden State Premium Suites Team for more information.

Can I host a corporate event or celebration in a suite?

Absolutely! Chase Center suites provide an exceptional setting for client entertainment, employee appreciation, birthdays, family gatherings, and other special occasions.

Event Day Questions

Where do I park?

Premium spaces often include a small allotment of parking passes in the Chase Center Garage, providing convenient access to the arena. The number of parking passes included varies by suite or premium experience, so please review your specific listing for details.

Chase Center is also easily accessible by public transportation, and we encourage guests to consider public transit or rideshare for convenient pickup and drop-off. Your event ticket includes complimentary Muni service on the day of the event, providing an easy way to get to and from the arena.

Where is the VIP entrance?

Premium ticket holders can take advantage of dedicated VIP entrances on both sides of Chase Center. The West VIP Entrance is accessible from the Thrive City side of the arena, while the East VIP Entrance is accessible from Terry Francois Boulevard.

When can I access my suite?

Guests can access their suite or premium space once doors open at Chase Center. Doors are scheduled to open 90 minutes prior to tip-off for Golden State Warriors (NBA) and Golden State Valkyries (WNBA) games. For concerts and other Chase Center events, doors typically open 60 minutes before the scheduled event start time. Entry times may vary by event, so we recommend confirming event-specific details before arrival.

Can I order food and drinks during the event?

Yes. Food and beverage service is available throughout events at Chase Center. For Warriors games, suites include premium food and beverage offerings, and additional items may be available to order. Offerings for Valkyries games, concerts, and other events may vary.

Suites are serviced by a dedicated attendant who can replenish food and beverage selections and assist with additional orders throughout your event.

Who do I contact if I have an issue on event day?

For assistance before or during your event, please contact the Golden State Premium Suites Team at 877-GSW-SUITES.

Issues & Support

I’m having trouble reserving a suite online. What should I do?

Please contact the Golden State Premium Suites Team at [email protected] or 877-GSW-SUITES, and a member of the team will be happy to assist you.

I haven’t received my tickets yet. What should I do?

If your event is approaching and you have not yet received or cannot access your mobile tickets, please contact [email protected] or 877-GSW-SUITES for assistance.